• Support

VG Computing's support service allows us to help you correctly configure and maintain your computer systems. We are able to setup new features or help solve any technical issue you may be experiencing.

VG Computing can provide service and support for the following systems:

  • Linux Servers
    • CentOS Enterprise Linux
    • Debian GNU/Linux
    • Fedora
    • Red Hat Enterprise Linux
    • SUSE Linux Enterprise Server
    • Ubuntu Linux
  • Linux Desktops
    • CentOS Enterprise Linux
    • Debian GNU/Linux
    • Fedora Linux
    • Gentoo Linux
    • Mandriva Linux
    • OpenSuSE Linux
    • PCLinuxOS
    • SimplyMEPIS
    • Slackware Linux
    • Ubuntu/Kubuntu/Xubuntu Linux
  • Windows Servers
    • Microsoft Windows Home Server
    • Microsoft Windows Server Web Edition
    • Microsoft Windows Server Standard Edition
    • Microsoft Windows Small Business Server
  • Windows Desktops
    • Microsoft Windows 2000
    • Microsoft Windows XP
    • Microsoft Windows Vista
    • Microsoft Windows 7
  • Router Setup
  • VPN Setup
  • Networking Configuration
  • Printer Setup
  • Backup Configuration

The following is some of the software packages we can provide service and support for:

  • Database Server - MySQL, PostgreSQL
  • Desktops - Windows Desktop, GNOME, KDE
  • DNS Server - Bind, DNS in Windows Server
  • File Server - Samba, File Server in Windows Server
  • Mail - Exchange, Exim, Postfix, Sendmail
  • Office Suite - Microsoft Office, OpenOffice.org
  • Web Server - Apache, IIS, PHP, CGI
  • Webmail - Exchange, Squirrelmail, Horde
  • Casual Support

Casual support is available for people who only require support from time to time rather than a dedicated support package. Both remote and on-site support is available to handle your enquiries.

Standard Remote Support

Standard remote support is for support within normal business hours of Monday to Friday, 9am to 5pm. This service is charged at $95 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 10 minutes.

After Hours Remote Support

After hours remote support is for support outside of normal business hours, including weekends and public holidays. This service is charged at $142 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 60 minutes.

Standard On-Site Support

Standard on-site support is for support within normal business hours of Monday to Friday, 9am to 5pm. Initial charge is $150 (inc GST) including the first hour then $95 (inc GST) per additional hour (billed in 5 minute blocks).

After Hours On-Site Support

After hours on-site support is for support outside of normal business hours, including weekends and public holidays. Initial charge is $440 (inc GST) including the first two hours then $142 (inc GST) per additional hour (billed in 5 minute blocks).

Note: After Hours Support may not always be available.

  • Support Packages

Support Packages are available for people who require on going service and support. These pre-paid packages offer our service and support at a discounted rate compared to casual support.

Bronze Package

Bronze package includes:

  • 6 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support

Price: $510 (inc GST)
Silver Package

Silver package includes:

  • 20 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support

Price: $1600 (inc GST)
Gold Package

Gold package includes:

  • 50 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support

Price: $3750 (inc GST)
Platinum Package

Platinum package includes:

  • 100 Hours Support
  • Remote Support
  • On-Site Support (Melbourne Only)
  • After Hours Support

Price: $7000 (inc GST)
  • Standard business hours are Monday to Friday, 9am to 5pm excluding public holidays. After hours support is charges at 1.5 times the normal rate (for example 2 hours after hours support time is calculated as 3 hours having been consumed).
  • Minimum support time is 10 minutes during business hours and 60 minutes outside business hours.
  • On-site support during business hours includes 30 minutes travel time and a minimum of 1 hour on-site support.
  • On-site support outside business hours includes 60 minutes travel time and a minimum of 2 hour on-site support. After hours support is charges at 1.5 times the normal rate.
  • Request Service

To request service or support from VG Computing please select one of the following options.

Request Service or Support for new customers.

Request Service or Support for existing customers.

For more information about our support service please feel free to contact us.