Support Services

VG Computing's support service allows us to help you correctly configure and maintain your computer systems. We are able to setup new features or help solve any technical issue you may be experiencing.

VG Computing can provide service and support for the following systems:

Linux Servers

CentOS Enterprise Linux
Debian GNU/Linux
Fedora
Red Hat Enterprise Linux
SUSE Linux Enterprise Server
Ubuntu Linux

Linux Desktops

CentOS Enterprise Linux
Debian GNU/Linux
Fedora Linux
Freespire
Gentoo Linux
Mandriva Linux
OpenSuSE Linux
PCLinuxOS
SimplyMEPIS
Slackware Linux
Ubuntu/Kubuntu/Xubuntu Linux

Windows Servers

Microsoft Windows Home Server
Microsoft Windows Server Web Edition
Microsoft Windows Server Standard Edition
Microsoft Windows Small Business Server

Windows Desktops

Microsoft Windows 2000
Microsoft Windows XP
Microsoft Windows Vista

Router Setup
VPN Setup
Networking Configuration
Printer Setup
Backup Configuration

The following is some of the software packages we can provide service and support for:

Database Server - MySQL, PostgreSQL
Desktops - Windows Desktop, GNOME, KDE
DNS Server - Bind, DNS in Windows Server
File Server - Samba, File Server in Windows Server
Mail - Exchange, Exim, Postfix, Sendmail
Office Suite - Microsoft Office, OpenOffice.org
Web Server - Apache, IIS, PHP, CGI
Webmail - Exchange, Squirrelmail, Horde

Remote Support

Remote support is available for service and support requests which can be solved without the need of an on-site visit. Remote support consists of phone, email and remote connection software which enables us to administer your system directly.

There are 2 types of remote support:

Standard Remote Support

Standard on-site support is for support within normal business hours. This service is charged at $80 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 15 minutes.

After Hours Remote Support

After hours on-site support is for support outside of normal business hours (including weekends and public holidays). This service is charged at $120 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 60 minutes.

Note: After Hours Support may not always be available.

With remote connection support we do not charge for the time when we are not actively working on your system. For example, if we run an automated task on your system which will run for 30 minutes we will not charge you for this time.

On-Site Support

On-Site support is available for service or faults that can not be completed successfully by phone/e-mail/remote support alone.

There are 2 types of on-site support:

Standard On-Site Support

Standard remote support is for support within normal business hours. Initial charge is $150 (inc GST) including the first hour then $80 (inc GST) per additional hour (billed in 5 minute blocks).

After Hours On-Site Support

After hours remote support is for support outside of normal business hours (including weekends and public holidays). Initial charge is $400 (inc GST) including the first two hours then $120 (inc GST) per additional hour (billed in 5 minute blocks).

Note: After Hours Support may not always be available.

Request Service

To request service or support from VG Computing please select one of the following options.

Request Service or Support for new customers.

Request Service or Support for existing customers.

For more information about our support service please feel free to contact us.

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