VG Computing's support service allows us to help you correctly configure and maintain your computer systems. We are able to setup new features or help solve any technical issue you may be experiencing.
VG Computing can provide service and support for the following systems:
Linux Servers
CentOS Enterprise Linux
Debian GNU/Linux
Fedora
Red Hat Enterprise Linux
SUSE Linux Enterprise Server
Ubuntu Linux
Linux Desktops
CentOS Enterprise Linux
Debian GNU/Linux
Fedora Linux
Gentoo Linux
Mandriva Linux
OpenSuSE Linux
PCLinuxOS
SimplyMEPIS
Slackware Linux
Ubuntu/Kubuntu/Xubuntu Linux
Windows Servers
Microsoft Windows Home Server
Microsoft Windows Server Web Edition
Microsoft Windows Server Standard Edition
Microsoft Windows Small Business Server
Windows Desktops
Microsoft Windows 2000
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7
Router Setup
VPN Setup
Networking Configuration
Printer Setup
Backup Configuration
The following is some of the software packages we can provide service and support for:
Database Server - MySQL, PostgreSQL
Desktops - Windows Desktop, GNOME, KDE
DNS Server - Bind, DNS in Windows Server
File Server - Samba, File Server in Windows Server
Mail - Exchange, Exim, Postfix, Sendmail
Office Suite - Microsoft Office, OpenOffice.org
Web Server - Apache, IIS, PHP, CGI
Webmail - Exchange, Squirrelmail, Horde
Casual Support
Casual support is available for people who only require support from time to time rather than a dedicated support package. Both remote and on-site support is available to handle your enquiries.
Standard Remote Support
Standard remote support is for support within normal business hours of Monday to Friday, 9am to 5pm.
This service is charged at $95 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 10 minutes.
After Hours Remote Support
After hours remote support is for support outside of normal business hours, including weekends and public holidays.
This service is charged at $142 (inc GST) per hour billed in 5 minute blocks with a minimum support time of 60 minutes.
Standard On-Site Support
Standard on-site support is for support within normal business hours of Monday to Friday, 9am to 5pm. Initial charge is $150 (inc GST) including the first hour then $95 (inc GST) per additional hour (billed in 5 minute blocks).
After Hours On-Site Support
After hours on-site support is for support outside of normal business hours, including weekends and public holidays. Initial charge is $440 (inc GST) including the first two hours then $142 (inc GST) per additional hour (billed in 5 minute blocks).
Note: After Hours Support may not always be available.
Support Packages
Support Packages are available for people who require on going service and support. These pre-paid packages offer our service and support at a discounted rate compared to casual support.
Bronze Package
Bronze package includes:
6 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $510 (inc GST)
Silver Package
Silver package includes:
20 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $1600 (inc GST)
Gold Package
Gold package includes:
50 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $3750 (inc GST)
Platinum Package
Platinum package includes:
100 Hours Support
Remote Support
On-Site Support (Melbourne Only)
After Hours Support
Price: $7000 (inc GST)
Standard business hours are Monday to Friday, 9am to 5pm excluding public holidays. After hours support is charges at 1.5 times the normal rate (for example 2 hours after hours support time is
calculated as 3 hours having been consumed).
Minimum support time is 10 minutes during business hours and 60 minutes outside business hours.
On-site support during business hours includes 30 minutes travel time and a minimum of 1 hour on-site support.
On-site support outside business hours includes 60 minutes travel time and a minimum of 2 hour on-site support. After hours support is charges at 1.5 times the normal rate.
Request Service
To request service or support from VG Computing please select one of the following options.
