Support |
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Phone Support |
Phone support is available to customers requiring assistant in using their computer system.
VG Computing
offers a certain number of free support calls for each system sold. After your free support calls are used up each additional call is
changed at $110 (inc GST) per hour (billed in 5 minute blocks).
This fee will be waived if the fault was caused by VG Computing itself,
the fault was unsolvable or under special circumstances.
You may contact VG Computing phone support on 1300 855 958.
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Remote Support |
Remote support enables us to administer your system directly without the need for us to be on-site. Remote support is only available to systems which are connected to the Internet and have our remote support software installed.
Remote support is charge at $110 (inc GST) per hour (billed in 5 minute blocks). This fee will be waived if the fault was caused by VG Computing itself,
the fault was unsolvable or under special circumstances.
You may contact VG Computing remote support on 1300 855 958 or e-mail support@vgcomputing.com.au.
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On-Site Support |
On-Site support is available for faults that are
unsolvable by phone/e-mail/remote support or if you would like extra functionality
added to your system.
There are 2 types of on-site support:
Standard Support
Standard support is for on-site support within normal business hours. Initial charge is $150 (inc GST) including the first hour then $110 (inc GST) per additional hour (billed in 5 minute blocks).
After Hours Support
After hours support is for on-site support with a response time within the same day outside of business hours including weekends and public holidays. Initial charge is $300 (inc GST) including the first hour then $200 (inc GST) per additional hour (billed in 5 minute blocks).
Note: After Hours Support may not always be available.
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You may contact VG Computing on 1300 855 958 to arrange your on-site
support. On-site support is only available within Melbourne.
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