1300 855 958

Celebrating 17 years of service.

Terms and Conditions

1. Product and Service Information

1.1 VG Computing aims to ensure that the service provided is fault free and will repair any faults at no change within the warranty period indicated for each product.

1.2 VG Computing can not guarantee any product or service which was developed external to it.

1.3 Risk of the product passes to the client when they receive the product. Title of any product purchased from VG Computing does not transfer to the client until payment has been made in full. No products supplied by VG Computing can be resold to another party until title has been transferred away from VG Computing. Software products are provided as a license which therefore means title of the software product remains with the original owner.

1.4 It is the clients responsibility to understand all the technical terms used to describe any product or service they are purchasing. The client should ask VG Computing for clarification if they do not understand a technical term before making an order.

2. Shipping

2.1 All goods sold by VG Computing are insured for loss and damage during transit from VG Computing to the client. However goods provided to VG Computing by the client are not insured by VG Computing. VG Computing takes no responsibility for uninsured items that are damaged or lost during transit. Goods are deemed to have arrived safely and undamaged to the client when the client, or agent of the client, signed the successful delivery slip provided by the courier.

2.2 Clients should ensure that shipping information supplied to VG Computing is correct. VG Computing can not be held accountable for shipping information retrieved from the client which is incorrect.

2.3 The delivery location must be attended during the scheduled delivery time supplied by VG Computing. Any additional costs associated with a delivery failure is borne by the client.

2.4 Goods are deemed to have been delivered when a person at the delivery address presents him/herself as the client or agent of the client and collects the goods.

2.5 VG Computing can not be held responsible for delays associated with delivery.

3. Refunds

3.1 Generally no refunds are available on any product or service sold by VG Computing unless the supplied product was not what the client requested. The client must contact VG Computing within 7 days when such an event occurs.

3.2 Due to the nature of customising the equipment to each clients needs, it is possible that a certain product required by the client was not included in the initial cost estimate. The client may be asked to pay for said product at which time the client may decide to either pay for the required product or cancel their order with a full refund.

4. Licencing

4.1 All software provided is subject to the Terms and Conditions of the agreement included with the software package. Clients must agree to the software licence(s) before placing a order with VG Computing.

4.2 VG Computing will ensure to the best of its ability that any software it supplies to the client is fully licensed. However since VG Computing does not produce the software included it can not be held responsible for any licensing, patent or copyright issues which may occur in the future. VG Computing does not supply any warranty with included software.

5. Pricing Changes

5.1 VG Computing reserves the right to adjust ongoing service pricing with 30 days notice.

6. Liability

6.1 VG Computing can only be held liable up-to a maximum of the total cost of the product/service supplied to the client.

6.2 VG Computing can not be held liable, even if advised of the potential damage, for damage to other property caused by any defects in the product, loss of profit, loss of productivity, loss of data or software, damage due to inconvenience, loss of usability of the product, loss of time, loss of commercial or business opportunity, loss of goodwill, loss of sale, interference with business or commercial relationship, any other business or commercial loss, other damages whether incidental, consequential, indirect, special or otherwise and any claim against the client by any other party.

6.3 The client shall fully indemnify VG Computing for any lose or damage to property or any injury or death to persons by any act, be it negligent, by omission or by wilful misconduct, caused by the client or agent of the client or for any breach of the client's obligations arising from these or other included Terms and Conditions.

6.4 Service response and delivery times provided by VG Computing are to be used as a guide only. VG Computing can not be held liable for delays in the rendering of service or delays in delivery.

6.5 Any errors or omission in any sales literature, quote, pricing, invoice or other information provided by VG Computing is subject to correction by VG Computing without any liability on VG Computing's part.

7. Severance

7.1 If any portion of the provisions found in this document are or become unenforceable it will not affect the enforceability of the other provisions in the document.

8. Governing Law and Jurisdiction

8.1 The services and products offered by VG Computing and these Terms and Conditions are governed by the the laws of Victoria and are subject to the jurisdiction of the Victorian courts.

9. Supplemental Terms and Conditions

9.1 Rental Terms

9.2 Warranty Terms

9.3 Privacy Policy

10. Further information

10.1 If you have any further enquiries regarding VG Computing's legal policy please contact us for more information.

This policy was last updated on 22 February 2012.


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